Dear Valued Customers,

Ensuring the safety of our consumers is a top priority at ABM Mart. To enhance security measures, Card Verification is now mandatory. We may request the ID card of the cardholder during or before the delivery process. Please be informed of our credit/debit card policy:

Refund Policy:

  • We do not offer cash refunds. However, in specific cases, we provide online store credit for the spent amount (excluding delivery charges).

Product Availability:

  • If a product is unavailable, we will proceed to ship the remaining items, issuing a voucher equal to the product amount (minus shipping charges) for the out-of-stock item.

Exchange/Return Requirements:

  • Proof of Purchase: Original receipt must accompany any exchange or return request.
  • Packaging: Items should be returned in the original manufacturer’s packaging with all price tags attached.
  • Timeframe: Exchange and replacement requests are accepted within seven days from the date of purchase.
  • Return Outcome: In the case of item returns, only online store credit will be provided.
  • Out-of-Stock Items: If a product slated for exchange is currently out of stock, it cannot be credited.

Conditions for Rejection:

  • We reserve the right to reject exchange or return requests under certain conditions, including but not limited to:
    • Products damaged by the consumer.
    • Products returned without a receipt.
    • Exchange requests made outside the specified timeframe.
    • Consumable items that have been used.
    • Products with tampered or missing serial numbers.
    • Items returned without original packaging or accessories.
    • Goods and items purchased during sales or promotions (unless received damaged).
    • Custom-made or altered items, including personalized products.

Return Process:

  • Products can be returned within 7 days from the date of purchase, except for Fresh, Ultra Fresh, and Frozen items (Terms and Conditions apply).

In-Store and Online Interaction:

  • Exchange or replacement requests for products bought online will not be entertained at any physical store of ABM Mart in any city.
  • Products purchased from ABM Mart stores will not be processed at our online store (Exchange or Replacement).


  • No returns are accepted on online store credit.

Thank you for choosing ABM Mart. Your satisfaction is paramount, and we strive to make your shopping experience with us secure and enjoyable.


ABM Mart Management